Connecting Zendesk with Twilio helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Zendesk and Twilio, enabling faster workflows, better collaboration, and improved customer experiences.
With Ayudo, Zendesk and Twilio collaborate natively so your team can act on tickets right where they manage sms. The integration respects rate limits and retries gracefully so the pipeline stays stable even at peak times. That means fewer gaps, quicker handoffs, and a shared source of truth for daily operations. For example, Help desk tickets from phone calls SMS reminders for pending tickets
A straightforward win is Send SMS notifications for new tickets. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.
Yes, you can set up a workflow so that when trigger new event when a ticket has changed to solved status, Ayudo carries out Get Call in Twilio. You control filters and field mappings so only the right events trigger the action.
Absolutely. When trigger new event when you add a new phone number to your account, Ayudo can run Search Tickets in Zendesk so both systems stay aligned and the next step happens without waiting on someone to copy updates over.
Setup is guided and code free and you can define field mappings, filters, and schedules. You also control who can create or approve workflows so the process stays governed.
The integration reduces duplicate entry and makes key context available where your team already works. Ayudo syncs important updates automatically which shortens handoffs and prevents avoidable mistakes.
