Zendesk

Twilio

Pending Ticket SMS Reminders

Stay on top of customer needs with automated SMS reminders for pending tickets using Zendesk and Twilio. This integration ensures timely follow-ups that keep customers engaged, reduces ticket resolution time, and enhances overall satisfaction-making your support team more efficient and responsive.

When this happens...

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

automatically do this!

Send Message

Send a message to a user, group, private channel or public channel

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New Ticket (Instant)

Emit new event when a ticket is created

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

Ticket Updated (Instant)

Emit new event when a ticket has been updated

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

Update Ticket

Updates a ticket. See the documentation

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation

Get Ticket Info

Retrieves information about a specific ticket. See the documentation

List Tickets

Retrieves a list of tickets. See the documentation

Delete Ticket

Deletes a ticket. See the documentation

Create Ticket

Creates a ticket. See the documentation

About the apps

Learn more about

Zendesk

and

Twilio

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

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About

Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

Similar integrations

Why

Zendesk

+

Twilio

= Perfect Match

When a ticket is marked as pending in Zendesk, an instant SMS reminder is sent via Twilio to the assigned support agent. This seamless integration ensures that no pending ticket falls through the cracks, keeping your team proactive and responsive. With real-time notifications, agents can manage their workload more effectively, leading to quicker resolutions and enhanced customer satisfaction. The result is improved ticket handling efficiency, reduced customer wait times, and a more organized support workflow.

Pending Ticket SMS Reminders

Explore Triggers and Actions

About the apps

About

Zendesk

About

Twilio

Why

Zendesk

+

Twilio

= Perfect Match

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