Zendesk
Twilio

Pending Ticket SMS Reminders

Stay on top of customer needs with automated SMS reminders for pending tickets using Zendesk and Twilio. This integration ensures timely follow-ups that keep customers engaged, reduces ticket resolution time, and enhances overall satisfaction-making your support team more efficient and responsive.

When this happens...

Ticket Pending (Instant)
Emit new event when a ticket has changed to pending status

-

automatically do this!

Send Message
Send a message to a user, group, private channel or public channel
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Explore Triggers and Actions

Triggers
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0
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Actions
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0
)
New Ticket (Instant)
Emit new event when a ticket is created
Ticket Pending (Instant)
Emit new event when a ticket has changed to pending status
Ticket Updated (Instant)
Emit new event when a ticket has been updated
Ticket Solved (Instant)
Emit new event when a ticket has changed to solved status
Ticket Closed (Instant)
Emit new event when a ticket has changed to closed status
New Ticket Added to View (Instant)
Emit new event when a ticket is added to the specified view
Send Message
Send an SMS text with optional media files
Send SMS Verification
Send an SMS verification to a phone number
List Transcripts
Return a list of transcripts
Phone Number Lookup
Lookup information about a phone number
List Messages
Return a list of messages associated with your account
List Message Media
Return a list of media associated with your message
List Calls
Return a list of calls associated with your account
Get Transcripts
Retrieves full transcripts for the specified transcript SIDs
Get Message
Return details of a message

About the apps

Learn more about

Zendesk

and

Twilio

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

About

Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

Similar integrations

Why

Zendesk

+

Twilio

= Perfect Match

When a ticket is marked as pending in Zendesk, an instant SMS reminder is sent via Twilio to the assigned support agent. This seamless integration ensures that no pending ticket falls through the cracks, keeping your team proactive and responsive. With real-time notifications, agents can manage their workload more effectively, leading to quicker resolutions and enhanced customer satisfaction. The result is improved ticket handling efficiency, reduced customer wait times, and a more organized support workflow.

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