Zoho Desk and WhatsApp Business Integration

Explore Triggers and Actions

New Ticket Status Change

Trigger new event when a status ticket is changed.

New Agent

Trigger new event when a new agent is created.

Deleted Article (Instant)

Trigger new event when an article is deleted from the recycle bin

New Account

Trigger new event when a new account is created.

New Article (Instant)

Trigger new event when a new article is created

New Contact

Trigger new event when a new contact is created.

New Ticket Attachment

Trigger new event when a new ticket attachment is created.

New Ticket Comment

Trigger new event when a new ticket comment is created.

New Ticket Message

Trigger new event when a message ticket is created.

Send Voice Message

Sends a voice message

Send Text Using Template

Send a text message using a pre-defined template

Send Text Message

Sends a text message

List Message Templates

Lists message templates

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zoho Desk and Whatsapp Business?

The integration between Zoho Desk and WhatsApp Business enables your support team to manage WhatsApp conversations directly within Zoho Desk. This unified platform streamlines communication, allowing agents to respond to customer inquiries quickly and efficiently, track conversations, and maintain a comprehensive support history—all from a single dashboard. Enhance customer engagement by leveraging WhatsApp’s widespread usage alongside Zoho Desk’s powerful ticketing system.

Frequently asked questions

How does the Zoho Desk and WhatsApp Business integration work?

Once integrated, WhatsApp messages from customers are automatically converted into support tickets in Zoho Desk. Agents can reply to these messages directly from Zoho Desk, ensuring all communication is centralized and tracked within the platform.

What are the benefits of integrating WhatsApp Business with Zoho Desk?

This integration improves response times, centralizes customer conversations, enhances team collaboration, and provides a seamless experience for customers by using their preferred messaging channel without leaving the Zoho Desk environment.

Is the WhatsApp Business integration available on all Zoho Desk plans?

The WhatsApp Business integration is available on select Zoho Desk plans. Please check the Zoho Desk pricing page or contact support to confirm availability based on your subscription.

How do I set up the integration between Zoho Desk and WhatsApp Business?

To set up the integration, navigate to the Zoho Desk integrations section, select WhatsApp Business, and follow the step-by-step instructions to connect your WhatsApp Business account securely with Zoho Desk.

Can I track WhatsApp conversations and generate reports within Zoho Desk?

Yes, all WhatsApp conversations are logged as tickets in Zoho Desk, allowing you to track interactions, monitor agent performance, and generate detailed reports to analyze your support metrics.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zoho Desk and Whatsapp Business?

Frequently asked questions

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