Categorize Call Recordings Efficiently

Automate your categorization process. Transform call insights into actionable data. Elevate your support operations seamlessly.

When this happens...

New Call Recording

Trigger new events when a call recording is created

automatically do this!

Classify Items into Categories

Classify items into specific categories using the Chat API.

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Chat

The Chat API, using the `gpt-3.5-turbo` or `gpt-4` model.

Summarize

Summarizes text using the OpenAI API.

Analyze Image Content

Send a message or question about an image and receive a response.

Cancel Run (Assistants)

Cancels a run that is in progress.

Chat using File Search

Chat with your files knowledge base (vector stores).

Chat using Functions

Chat with your models and allow them to invoke functions. Optionally, you can build and invoke workflows as functions.

Chat with Assistant

Sends a message and generates a response, storing the message history for a continuous conversation.

Chat using Web Search

Chat using the web search tool.

Chat With Responses API

Send a chat via the Responses API, mixing built-in tools and MCP server tools.

About the apps

Learn more about

RingCentral

and

OpenAI (ChatGPT)

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

OpenAI (ChatGPT)

OpenAI (ChatGPT) enhances customer support by delivering AI-driven solutions for seamless communication and efficient service operations.

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Why

RingCentral

+

OpenAI (ChatGPT)

= Perfect Match

Enhance your customer support strategy by automating the categorization of call recordings. By triggering actions upon the creation of a new recording, this integration leverages the AI capabilities of ChatGPT to classify items into defined categories swiftly. This reduces manual intervention, increases accuracy, and ultimately accelerates resolution times, allowing your support team to focus on higher-value tasks.