Streamline Support with Teams

Transform your conversations into actionable tickets. Capture support needs instantly. Boost your team's responsiveness.

When this happens...

New Channel Message

Trigger new event when a new message is posted in a channel

automatically do this!

Create Ticket

Creates a ticket in your helpdesk.

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Explore Triggers and Actions

New Channel Message

Trigger new event when a new message is posted in a channel

New Channel

Trigger new event when a new channel is created within a team

New Chat Message

Trigger new event when a new message is received in a chat

New Team Member

Trigger new event when a new member is added to a team

New Chat

Trigger new event when a new chat is created

New Team

Trigger new event when a new team is joined by the authenticated user

Update Contact

Updates details of an existing contact.

Update Ticket

Updates an existing ticket.

About the apps

Learn more about

Microsoft Teams

and

Zoho Desk

, and how they work together to automate your workflows.

About

Microsoft Teams

Microsoft Teams centralizes chat, meetings, and tasks, essential for support teams to streamline customer communication and enhance service delivery.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

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Why

Microsoft Teams

+

Zoho Desk

= Perfect Match

In today's fast-paced environment, efficient communication is vital for customer support teams. By automatically creating helpdesk tickets from messages in Microsoft Teams, agents can focus on resolving issues promptly instead of logging them manually. This integration empowers businesses to streamline workflows, reduce response times, and enhance customer satisfaction, ultimately leading to a more productive support experience.