Microsoft Teams

Freshservice

Instant Ticket Retrieval

Streamline your support process with instant ticket access. No more delays in resolving issues. Enhance team efficiency with AI-driven workflows.

When this happens...

New Channel Message

Trigger new event when a new message is posted in a channel

automatically do this!

Get Ticket

Get a ticket by ID.

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Explore Triggers and Actions

New Channel Message

Trigger new event when a new message is posted in a channel

New Channel

Trigger new event when a new channel is created within a team

New Chat Message

Trigger new event when a new message is received in a chat

New Team Member

Trigger new event when a new member is added to a team

New Chat

Trigger new event when a new chat is created

New Team

Trigger new event when a new team is joined by the authenticated user

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

About the apps

Learn more about

Microsoft Teams

and

Freshservice

, and how they work together to automate your workflows.

About

Microsoft Teams

Microsoft Teams centralizes chat, meetings, and tasks, essential for support teams to streamline customer communication and enhance service delivery.

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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

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Why

Microsoft Teams

+

Freshservice

= Perfect Match

Integrating Microsoft Teams with Freshservice allows support teams to enhance their responsiveness. Whenever a new message is posted in a Teams channel, an automatic trigger activates to fetch relevant ticket information. This seamless connection eliminates the need for manual searches, ensuring that agents access the necessary details quickly, thus improving resolution times and customer satisfaction. By harnessing AI in this workflow, teams can focus more on solving issues rather than managing data.