Microsoft Teams
Jira

Swift Issue Assignment from Chat

Transform chat interactions into actionable tasks. Streamline support by assigning issues directly. Enhance team collaboration effortlessly.

When this happens...

New Chat Message
Trigger new event when a new message is received in a chat

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automatically do this!

Assign Issue
Assigns an issue to a user.

Explore Triggers and Actions

New Channel Message
Trigger new event when a new message is posted in a channel
New Channel
Trigger new event when a new channel is created within a team
New Chat Message
Trigger new event when a new message is received in a chat
New Team Member
Trigger new event when a new member is added to a team
New Chat
Trigger new event when a new chat is created
New Team
Trigger new event when a new team is joined by the authenticated user
Get Task
Gets the status of a long-running asynchronous task,
Get All Projects
Gets metadata on all projects,
Get Issue
Gets the details for an issue.
Get Transitions
Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,
Get User
Gets details of user,
Get Users
Gets details of a list of users.
List Issue Comments
Lists all comments for an issue,
Search Issues with JQL
Search for issues using JQL (Jira Query Language).
Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

Microsoft Teams

and

Jira

, and how they work together to automate your workflows.

About

Microsoft Teams

Microsoft Teams centralizes chat, meetings, and tasks, essential for support teams to streamline customer communication and enhance service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Microsoft Teams

+

Jira

= Perfect Match

In the fast-paced world of customer support, prompt resolution is crucial. By integrating Microsoft Teams with Jira, you can automate the assignment of issues triggered by new chat messages. This integration allows support teams to respond swiftly, ensuring that no customer query goes unaddressed. By minimizing manual workload, your team can focus more on resolving issues effectively, leading to improved customer satisfaction and operational efficiency. Enhance your workflows to achieve seamless communication and task management.

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