Microsoft Teams
Zoho Desk

Efficient Contact Management

Streamline your communication processes. Quickly find or create contacts with each new message. Enhance customer support efficiency.

When this happens...

New Chat Message
Trigger new event when a new message is received in a chat

-

automatically do this!

Find or Create Contact
Finds or create a contact.

Explore Triggers and Actions

New Channel Message
Trigger new event when a new message is posted in a channel
New Channel
Trigger new event when a new channel is created within a team
New Chat Message
Trigger new event when a new message is received in a chat
New Team Member
Trigger new event when a new member is added to a team
New Chat
Trigger new event when a new chat is created
New Team
Trigger new event when a new team is joined by the authenticated user
Add Ticket Attachment
Attaches a file to a ticket.
Create Contact
Creates a contact in your help desk portal.
Create Account
Creates an account in your help desk portal.
Add Ticket Comment
Adds a comment to a ticket.
Create Ticket
Creates a ticket in your helpdesk.
Find Contact
Searches for contacts in your help desk portal.
Find or Create Contact
Finds or create a contact.
Search Ticket
Searches for tickets in your help desk.
Send E-Mail Reply
Sends an email reply.

About the apps

Learn more about

Microsoft Teams

and

Zoho Desk

, and how they work together to automate your workflows.

About

Microsoft Teams

Microsoft Teams centralizes chat, meetings, and tasks, essential for support teams to streamline customer communication and enhance service delivery.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

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Why

Microsoft Teams

+

Zoho Desk

= Perfect Match

In today's fast-paced business environment, efficient communication is key to customer satisfaction. By integrating Microsoft Teams with Zoho Desk, companies can automate the process of finding or creating contacts as new messages arrive. This not only reduces manual workload but also ensures support teams have immediate access to the relevant contact information, enhancing response times and improving overall service quality.

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