Microsoft Teams

Freshservice

Ticket Update from Chat

Seamlessly connect chat and support. Enhance ticket resolution speed. Automate updates with ease.

When this happens...

New Chat Message

Trigger new event when a new message is received in a chat

automatically do this!

Update Ticket

Update a ticket.

Get Started See Ayudo in action

Explore Triggers and Actions

New Channel Message

Trigger new event when a new message is posted in a channel

New Channel

Trigger new event when a new channel is created within a team

New Chat Message

Trigger new event when a new message is received in a chat

New Team Member

Trigger new event when a new member is added to a team

New Chat

Trigger new event when a new chat is created

New Team

Trigger new event when a new team is joined by the authenticated user

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

About the apps

Learn more about

Microsoft Teams

and

Freshservice

, and how they work together to automate your workflows.

About

Microsoft Teams

Microsoft Teams centralizes chat, meetings, and tasks, essential for support teams to streamline customer communication and enhance service delivery.

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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations

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Why

Microsoft Teams

+

Freshservice

= Perfect Match

Integrating Microsoft Teams with Freshservice streamlines customer support by automating ticket updates. When a new message arrives in a chat, the relevant ticket is instantly updated, ensuring your support agents always have the latest information at their fingertips. This reduces manual data entry, minimizes response times, and enhances overall customer satisfaction by allowing support teams to act swiftly based on real-time chat inputs.