Streamline your support process. Initiate ticket creation seamlessly. Enhance responsiveness in customer interactions.
When this happens...
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automatically do this!
Learn more about
Freshchat
and
Freshservice
, and how they work together to automate your workflows.
Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.
Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.
Integrating Freshchat with Freshservice allows you to create new tickets automatically whenever a new conversation is initiated. This reduces the manual workload for support agents, ensuring they can focus on resolving issues rather than logging them. With seamless communication between these platforms, your team can improve response times and customer satisfaction, leading to a more efficient support workflow overall.
