Freshchat
Jira

Streamline Support Issue Transition

Automate your issue management seamlessly. Enhance productivity with timely updates. Connect conversations to resolutions quickly.

When this happens...

New Conversation Started
Trigger new event when a new conversation is started for a user.

-

automatically do this!

Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

Explore Triggers and Actions

New Conversation Started
Trigger new event when a new conversation is started for a user.
New Message Received
Trigger new event when a new message is received in a conversation.
Get Task
Gets the status of a long-running asynchronous task,
Get All Projects
Gets metadata on all projects,
Get Issue
Gets the details for an issue.
Get Transitions
Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,
Get User
Gets details of user,
Get Users
Gets details of a list of users.
List Issue Comments
Lists all comments for an issue,
Search Issues with JQL
Search for issues using JQL (Jira Query Language).
Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

Freshchat

and

Jira

, and how they work together to automate your workflows.

About

Freshchat

Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Freshchat

+

Jira

= Perfect Match

By integrating Freshchat with Jira, you can automate the transition of support issues whenever a new conversation starts. This connection eliminates the need for manual updates, allowing your team to focus on resolving customer inquiries faster. The integration ensures that all relevant information is captured and updated in real-time, improving overall efficiency and customer satisfaction.

Built by folks who built