RingCentral
Zoho Desk

Instant SMS Ticket Creation

Streamline ticketing processes effortlessly. Convert inbound SMS into actionable tickets. Enhance customer satisfaction with quick resolutions.

When this happens...

New Inbound SMS (Instant)
Trigger new event on each incoming SMS

-

automatically do this!

Create Ticket
Creates a ticket in your helpdesk.
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Explore Triggers and Actions

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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Add Ticket Attachment
Attaches a file to a ticket.
Create Contact
Creates a contact in your help desk portal.
Create Account
Creates an account in your help desk portal.
Add Ticket Comment
Adds a comment to a ticket.
Create Ticket
Creates a ticket in your helpdesk.
Find Contact
Searches for contacts in your help desk portal.
Find or Create Contact
Finds or create a contact.
Search Ticket
Searches for tickets in your help desk.
Send E-Mail Reply
Sends an email reply.

About the apps

Learn more about

RingCentral

and

Zoho Desk

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

Similar integrations
No items found.

Why

RingCentral

+

Zoho Desk

= Perfect Match

Integrating inbound SMS with your helpdesk allows for swift creation of support tickets, minimizing response times and enhancing customer communication. By automating this process, customer support teams can focus on addressing issues rather than managing inbound messages. This integration ensures that every query is logged and tracked, providing a seamless experience for both customers and support agents.

Popular App Usecases

Streamline Contact Creation
Automatically create contacts from call recordings for efficient support.
Streamlined Issue Creation
Instantly log issues from recorded calls.
Instant Customer Lookup Trigger
Efficiently connect messages to customer data.
Identify Leads from Messages
Capture leads efficiently with every outbound message.
Instant Contact Retrieval Automation
Automate contact retrieval for every outbound message seamlessly.
Streamline Outbound Call Insights
Instantly retrieve relevant data during outbound calls.
Categorize Missed Calls Efficiently
Transform missed call data into actionable insights instantly.
Streamline Missed Call Issues
Instantly address missed calls by updating ticket status.
Streamline Missed Call Follow-ups
Automatically create tasks when inbound calls are missed.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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