RingCentral
Jira

Streamline Issue Updates via SMS

Instantly update issues upon receiving SMS. Integrate communication and ticketing effortlessly. Enhance customer support responsiveness.

When this happens...

New Inbound SMS (Instant)
Trigger new event on each incoming SMS

-

automatically do this!

Update Issue
Updates an issue. A transition may be applied and issue properties updated as part of the edit,
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Explore Triggers and Actions

Triggers
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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Update Comment
Updates a comment,
Update Issue
Updates an issue. A transition may be applied and issue properties updated as part of the edit,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations
No items found.

About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations
No items found.

Why

RingCentral

+

Jira

= Perfect Match

Leveraging inbound SMS to update issues in Jira streamlines customer support workflows significantly. Each new message prompts an automatic transition and property update for relevant issues, thus minimizing manual tasks and expediting resolution times. This integration enhances collaboration between communication channels and ticket management systems, ensuring teams can respond swiftly to customer inquiries and maintain high service excellence.

Popular App Usecases

Streamline Contact Creation
Automatically create contacts from call recordings for efficient support.
Streamlined Issue Creation
Instantly log issues from recorded calls.
Instant Customer Lookup Trigger
Efficiently connect messages to customer data.
Identify Leads from Messages
Capture leads efficiently with every outbound message.
Instant Contact Retrieval Automation
Automate contact retrieval for every outbound message seamlessly.
Streamline Outbound Call Insights
Instantly retrieve relevant data during outbound calls.
Categorize Missed Calls Efficiently
Transform missed call data into actionable insights instantly.
Streamline Missed Call Issues
Instantly address missed calls by updating ticket status.
Streamline Missed Call Follow-ups
Automatically create tasks when inbound calls are missed.

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From voice to workflows, see Ayudo in action.

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