To use Mercury integration in Ayudo, add the Mercury node to your workflow. Authenticate using API key or OAuth credentials. You can create support tickets from Mercury events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Mercury data in support conversations.

You need an API key or OAuth tokens to integrate Mercury with Ayudo. Find these credentials in Mercury's settings under API access. Ensure permissions include access to transactions, customer data, and user management. Admin access may be required to enable full support automation capabilities.

Yes! Mercury works seamlessly with Zendesk, Intercom, Slack, Gmail, and Shopify. For example, when a high-value Mercury event occurs, create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. These workflows are designed specifically for enhancing support operations.

Common use cases include auto-creating support tickets from Mercury events, syncing customer data between Mercury and support tools, triggering AI agent responses based on Mercury activities, sending proactive support messages via voice/text agents, and updating Mercury records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Mercury automation cost-effective as your support volume scales.