Microsoft Power BI Integration for Support Teams

Explore Triggers and Actions

Dataset Refresh Completed

Triggers a new event when a dataset refresh operation has completed. [See the documentation](https://learn.microsoft.com/en-us/rest/api/power-bi/datasets/get-refresh-history)

Dataset Refresh Failed

Triggers an event when a dataset refresh operation has failed in Power BI. [See the documentation](https://learn.microsoft.com/en-us/rest/api/power-bi/datasets/get-refresh-history)

New Dataset Refresh Created

Trigger new event when a new dataset refresh operation is created. [See the documentation](https://learn.microsoft.com/en-us/rest/api/power-bi/datasets/get-refresh-history)

Add Rows to Dataset Table

Adds new data rows to the specified table within the specified dataset from My workspace. [See the documentation](https://learn.microsoft.com/en-us/rest/api/power-bi/push-datasets/datasets-post-rows)

Cancel Dataset Refresh

Cancels a refresh operation for a specified dataset in Power BI. [See the documentation](https://learn.microsoft.com/en-us/rest/api/power-bi/datasets/cancel-refresh)

Create Dataset

Creates a new Push Dataset in Power BI. [See the documentation](https://learn.microsoft.com/en-us/rest/api/power-bi/push-datasets/datasets-post-dataset)

Get Dataset Refresh

Triggers a refresh operation for a specified Power BI dataset. [See the documentation](https://learn.microsoft.com/en-us/rest/api/power-bi/datasets/get-refresh-history)

Refresh Dataset

Triggers a refresh operation for a specified Power BI dataset. [See the documentation](https://learn.microsoft.com/en-us/rest/api/power-bi/datasets/refresh-dataset)

Get Reports

Get reports from a Power BI workspace. [See the documentation](https://learn.microsoft.com/en-us/rest/api/power-bi/reports/get-reports)

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Frequently asked questions

How can I set up Microsoft Power BI integration in Ayudo?

To use Microsoft Power BI integration in Ayudo, add the Microsoft Power BI node to your workflow. Authenticate using OAuth credentials. Create support tickets from Microsoft Power BI events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Microsoft Power BI data in support conversations.

Do I need any special permissions or API keys to integrate Microsoft Power BI with Ayudo?

To integrate, you'll need OAuth tokens found in Microsoft Power BI's settings. Required permissions include dashboard access and data view rights. Admin access may be necessary for setup. Ensure your credentials have access to dashboards and data sources for full support automation capabilities.

Can I combine Microsoft Power BI with other apps in Ayudo workflows?

Yes! Microsoft Power BI works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. Example: When a high-value Microsoft Power BI event occurs → create Zendesk ticket → notify team via Slack → have AI agent reach out proactively. These workflows are designed to streamline support operations.

What are some common use cases for Microsoft Power BI integrations with Ayudo?

Common support workflows include auto-creating support tickets from Microsoft Power BI events, syncing customer data with support tools, triggering AI agent responses based on Power BI activities, sending proactive support messages via voice/text agents, and updating Power BI records after support conversations.

How does Ayudo's pricing model benefit me when integrating Microsoft Power BI?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions, enabling your support team to handle more conversations without additional costs. This makes Microsoft Power BI automation cost-effective as your support volume scales.

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