To use MongoDB integration in Ayudo, add the MongoDB node to your workflow. Authenticate using API keys, found in MongoDB settings. You can create support tickets from MongoDB events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle MongoDB data in support conversations.

You'll need an API key, available in MongoDB's settings, with permissions to read and write data. Ensure your credentials have access to customer data collections for full support automation capabilities. Admin access may be required to configure these settings.

Yes! MongoDB works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value MongoDB event occurs → create a Zendesk ticket → notify the team via Slack → have an AI agent reach out proactively. These workflows enhance your support strategy.

Common use cases include auto-creating support tickets from MongoDB events, syncing customer data between MongoDB and support tools, triggering AI agent responses based on MongoDB activities, sending proactive support messages via voice/text agents, and updating MongoDB records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions, allowing your support team to handle more conversations without additional costs. This makes MongoDB automation cost-effective as your support volume scales.