To use Needle integration in Ayudo, add the Needle node to your workflow. Authenticate using an API key provided by Needle. You can create support tickets from Needle events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Needle data in support conversations.

You will need an API key from Needle, which can be found in Needle's settings under the API section. Permissions required include access to customer data and event information. Admin access is necessary to retrieve these credentials. Ensure your credentials have access to customer interaction data for full support automation capabilities.

Yes! Needle works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For instance, when a high-value Needle event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance your support efficiency.

Common use cases include auto-creating support tickets from Needle events, syncing customer data between Needle and support tools, triggering AI agent responses based on Needle activities, sending proactive support messages via voice/text agents, and updating Needle records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Needle automation cost-effective as your support volume scales.