To use npm integration in Ayudo, add the npm node to your workflow. Authenticate using an API key available in npm's settings. You can create support tickets from npm events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle npm data in support conversations.

You will need an API key from npm, which can be found in your npm account settings. Your credentials should have permissions to read package data and access npm events. Admin access may be required for initial setup. Ensure your credentials have access to package data for full support automation capabilities.

Yes! npm works seamlessly with Zendesk, Intercom, Slack, and Gmail. For example, when a high-value npm event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows ensure effective support operations and customer engagement.

Common use cases include auto-creating support tickets from npm events, syncing customer data between npm and support tools, triggering AI agent responses based on npm activities, sending proactive support messages via voice/text agents, and updating npm records after support conversations. These actions enhance support efficiency and customer satisfaction.

Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making npm automation cost-effective as your support volume scales.