To use ONLYOFFICE DocSpace integration in Ayudo, add the ONLYOFFICE DocSpace node to your workflow using an API key. You can create support tickets from ONLYOFFICE DocSpace events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle ONLYOFFICE DocSpace data in support conversations.

You will need an API key, which can be found in ONLYOFFICE DocSpace's settings under 'API Access'. Ensure your credentials have permissions to access document events and customer data management. Admin access is required to configure these settings. Ensure your credentials have access to document management and collaboration for full support automation capabilities.

Yes! ONLYOFFICE DocSpace works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For instance, when a high-value ONLYOFFICE DocSpace event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance support efficiency.

Common use cases include auto-creating support tickets from ONLYOFFICE DocSpace events, syncing customer data between ONLYOFFICE DocSpace and support tools, triggering AI agent responses based on ONLYOFFICE DocSpace activities, sending proactive support messages via voice/text agents, and updating ONLYOFFICE DocSpace records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes ONLYOFFICE DocSpace automation cost-effective as your support volume scales.