OpenAI (ChatGPT) Integration for Support Teams

Explore Triggers and Actions

New Batch Completed

Trigger new event when a new batch is completed in OpenAI. [See the documentation](https://platform.openai.com/docs/api-reference/batch/list)

New File Created

Trigger new event when a new file is created in OpenAI. [See the documentation](https://platform.openai.com/docs/api-reference/files/list)

New Fine Tuning Job Created

Trigger new event when a new fine-tuning job is created in OpenAI. [See the documentation](https://platform.openai.com/docs/api-reference/fine-tuning/list)

New Run State Changed

Trigger new event every time a run changes its status. [See the documentation](https://platform.openai.com/docs/api-reference/runs/listRuns)

Chat

The Chat API, using the `gpt-3.5-turbo` or `gpt-4` model. [See the documentation](https://platform.openai.com/docs/api-reference/chat)

Summarize

Summarizes text using the OpenAI API. [See the documentation](https://platform.openai.com/docs/api-reference/chat)

Analyze Image Content

Send a message or question about an image and receive a response. [See the documentation](https://platform.openai.com/docs/api-reference/runs/createThreadAndRun)

Cancel Run (Assistants)

Cancels a run that is in progress. [See the documentation](https://platform.openai.com/docs/api-reference/runs/cancelRun)

Chat using File Search

Chat with your files knowledge base (vector stores). [See the documentation](https://platform.openai.com/docs/guides/tools-file-search)

Chat using Functions

Chat with your models and allow them to invoke functions. Optionally, you can build and invoke workflows as functions. [See the documentation](https://platform.openai.com/docs/guides/function-calling)

Chat with Assistant

Sends a message and generates a response, storing the message history for a continuous conversation. [See the documentation](https://platform.openai.com/docs/api-reference/runs/createThreadAndRun)

Chat using Web Search

Chat using the web search tool. [See the documentation](https://platform.openai.com/docs/guides/tools-web-search)

Chat With Responses API

Send a chat via the Responses API, mixing built-in tools and MCP server tools. [See the documentation](https://platform.openai.com/docs/guides/tools?api-mode=responses).

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Frequently asked questions

How can I set up OpenAI (ChatGPT) integration in Ayudo?

To use OpenAI (ChatGPT) integration in Ayudo, add the OpenAI (ChatGPT) node to your workflow. Authenticate using your API key. Create support tickets from OpenAI (ChatGPT) events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle OpenAI (ChatGPT) data in support conversations.

Do I need any special permissions or API keys to integrate OpenAI (ChatGPT) with Ayudo?

You'll need an API key from OpenAI (ChatGPT), available in your account settings. Ensure you have permissions to access conversation data, event triggers, and system settings. Admin access is required to manage these credentials. Ensure your credentials have access to conversation and event data for full support automation capabilities.

Can I combine OpenAI (ChatGPT) with other apps in Ayudo workflows?

Yes! OpenAI (ChatGPT) works seamlessly with Zendesk, Slack, Gmail, and Intercom. For example, when a high-value OpenAI (ChatGPT) event occurs, create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance support operations and customer service efficiency.

What are some common use cases for OpenAI (ChatGPT) integrations with Ayudo?

Common use cases include auto-creating support tickets from OpenAI (ChatGPT) events, syncing customer data between OpenAI (ChatGPT) and support tools, triggering AI agent responses based on OpenAI (ChatGPT) activities, sending proactive support messages via voice/text agents, and updating OpenAI (ChatGPT) records after support conversations. Each action is tailored for enhancing support operations.

How does Ayudo's pricing model benefit me when integrating OpenAI (ChatGPT)?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes OpenAI (ChatGPT) automation cost-effective as your support volume scales.

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About OpenAI (ChatGPT)

OpenAI (ChatGPT)

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AI That Works for Support Teams