To use OTO integration in Ayudo, add the OTO node to your workflow via OAuth. You can create support tickets from OTO events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle OTO data in support conversations.

An API key from OTO's settings is required. Locate it under 'API Access' in your OTO dashboard. You'll need read/write permissions for order and customer data. Admin access may be necessary to grant these permissions. Ensure your credentials have access to shipping and customer records for full support automation capabilities.

Yes! OTO works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value OTO event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows enhance your support team's efficiency and response time.

Common use cases include auto-creating support tickets from OTO events, syncing customer data between OTO and support tools, triggering AI agent responses based on OTO activities, sending proactive support messages via voice/text agents, and updating OTO records after support conversations. These actions ensure seamless support operations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making OTO automation cost-effective as your support volume scales.