Supercharge your Rapid7 Insight Platform support workflows with Ayudo's AI-powered agents. Seamlessly connect with Zendesk, Slack, and Salesforce to resolve tickets faster, automate customer conversations, and deliver instant responses.
Rapid7 Insight Platform empowers support teams by providing critical security insights, helping manage risks and improve customer communication efficiency.
To use Rapid7 Insight Platform integration in Ayudo, add the Rapid7 Insight Platform node to your workflow. Authenticate using an API key available in Rapid7's settings. With this integration, you can create support tickets from Rapid7 events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Rapid7 Insight Platform data in support conversations.
You will need an API key, which can be found in Rapid7 Insight Platform's settings. Ensure you have permissions to access event data, customer records, and security insights. Admin access is required to set up these credentials. Ensure your credentials have access to event data and customer insights for full support automation capabilities.
Yes! Rapid7 Insight Platform works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value event occurs in Rapid7, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance support efficiency by integrating security insights with customer interactions.
Common use cases include auto-creating support tickets from Rapid7 Insight Platform events, syncing customer data between Rapid7 and support tools, triggering AI agent responses based on Rapid7 activities, sending proactive support messages via voice/text agents, and updating Rapid7 records after support conversations. Each use case enhances your team's ability to respond quickly and effectively to security insights.
Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Rapid7 Insight Platform automation cost-effective as your support volume scales.
