To use Rex integration in Ayudo, add the Rex node to your workflow and authenticate using API key credentials. You can create support tickets from Rex events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Rex data in support conversations.

You'll need an API key from Rex, obtainable from its settings under 'API Access'. Ensure permissions for creating tickets, reading customer data, and triggering notifications are granted. Admin access may be required. Ensure your credentials have access to customer and ticket data for full support automation capabilities.

Yes! Rex works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Rex event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance support efficiency, not just automate processes.

Common use cases include auto-creating support tickets from Rex events, syncing customer data between Rex and support tools, triggering AI agent responses based on Rex activities, sending proactive support messages via voice/text agents, and updating Rex records after support conversations. Each action is crafted to enhance customer service efficiency.

Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions, allowing your support team to handle more conversations without additional costs. This makes Rex automation cost-effective as your support volume scales, emphasizing support team scalability.