ShipStation

Integrate ShipStation with 2800+ apps and services

Supercharge your ShipStation support workflows with Ayudo's AI-powered agents. Connect to Zendesk, Slack, and Salesforce to resolve tickets faster, automate customer conversations, and deliver instant responses.

Explore Triggers and Actions

New Event (Instant)
Trigger new event for each new webhook event received. [See docs here](https://www.shipstation.com/docs/api/webhooks/subscribe/)
Create Order
Create a new order. [See docs here](https://www.shipstation.com/docs/api/orders/create-update-order)

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

We’re adding more usecases, triggers and actions - check back soon!

About ShipStation

ShipStation streamlines order management and shipping, crucial for support teams to ensure timely service delivery and effective customer communication.

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ShipStation

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We’re adding more usecases, triggers and actions - check back soon!

Frequently asked questions

How can I set up ShipStation integration in Ayudo?

To use ShipStation integration in Ayudo, add the ShipStation node to your workflow. Authenticate using your API key found in ShipStation's settings. You can create support tickets from ShipStation events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle ShipStation data in support conversations.

Do I need any special permissions or API keys to integrate ShipStation with Ayudo?

You'll need an API key, obtainable from ShipStation's account settings. Ensure your credentials have permissions to manage orders, view shipments, and access customer data. Admin access may be required to obtain these credentials. Ensure your credentials have access to order and shipment data for full support automation capabilities.

Can I combine ShipStation with other apps in Ayudo workflows?

Yes! ShipStation works seamlessly with Zendesk, Intercom, Slack, Gmail, and Shopify. For example, when a high-value ShipStation event occurs, create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance your support operations.

What are some common use cases for ShipStation integrations with Ayudo?

Auto-create support tickets from ShipStation events, sync customer data between ShipStation and support tools, trigger AI agent responses based on ShipStation activities, send proactive support messages via voice/text agents, and update ShipStation records after support conversations.

How does Ayudo's pricing model benefit me when integrating ShipStation?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making ShipStation automation cost-effective as your support volume scales.

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