Symbl.ai

Integrate Symbl.ai with 2800+ apps and services

Supercharge your Symbl.ai support workflows with Ayudo's AI-powered agents. Connect to Zendesk, Salesforce, and Slack to resolve tickets faster and automate customer conversations.

Explore Triggers and Actions

We’re adding more usecases, triggers and actions - check back soon!
Get Members
Get a list of all the members from the conversation. See the doc [here](https://docs.symbl.ai/docs/conversation-api/members/).
Get Speech to Text
Get a list of all the messages in a conversation. See the doc [here](https://docs.symbl.ai/docs/conversation-api/messages)
Get Summary
Get a summary of important contextual messages in a conversation. See the doc [here](https://docs.symbl.ai/docs/conversation-api/summary)
Get Topics
Get a list of all the topics generated from the conversation. See the doc [here](https://docs.symbl.ai/docs/conversation-api/get-topics)
Get Trackers
Get a list of the detected trackers in the conversation. See the doc [here](https://docs.symbl.ai/docs/conversation-api/trackers/).
Create Formatted Transcript
Create formatted transcript from the Conversation. See the doc [here](https://docs.symbl.ai/docs/conversation-api/transcript/).
Submit Trackers and Analytics Summary User Interface
The Trackers and Analytics Summary UI provides users the ability to interact with the Symbl elements (Transcripts, Questions, Follow-Ups, Action Items, etc.) from a audio conversation. See the doc [here](https://docs.symbl.ai/docs/api-reference/experience-api/post-trackers-and-analytics-ui).
Submit Video Summary User Interface
The Video Summary UI provides users the ability to interact with the Symbl elements (Transcripts, Questions, Follow-Ups, Action Items, etc.) from a video conversation. See the doc [here](https://docs.symbl.ai/docs/api-reference/experience-api/post-video-summary-ui)
Update Conversation
Update an existing Conversation object with metadata information. See the doc [here](https://docs.symbl.ai/docs/conversation-api/put-all-conversations/).

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

We’re adding more usecases, triggers and actions - check back soon!

About Symbl.ai

Symbl.ai analyzes human conversations to enhance customer support, enabling teams to streamline communication and improve service delivery.

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Frequently asked questions

How can I set up Symbl.ai integration in Ayudo?

To use Symbl.ai integration in Ayudo, add the Symbl.ai node to your workflow. Authenticate with an API key from Symbl.ai. You can create support tickets from Symbl.ai events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Symbl.ai data in support conversations.

Do I need any special permissions or API keys to integrate Symbl.ai with Ayudo?

You'll need an API key, available in Symbl.ai's settings. Ensure permissions include access to conversation data and analytics. Admin access may be required. Ensure your credentials have access to conversation logs for full support automation capabilities.

Can I combine Symbl.ai with other apps in Ayudo workflows?

Yes! Symbl.ai works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Symbl.ai event occurs, create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. This creates a support-centric workflow.

What are some common use cases for Symbl.ai integrations with Ayudo?

Common use cases include auto-creating support tickets from Symbl.ai events, syncing customer data between Symbl.ai and support tools, triggering AI agent responses based on Symbl.ai activities, sending proactive support messages via voice/text agents, and updating Symbl.ai records after support conversations.

How does Ayudo's pricing model benefit me when integrating Symbl.ai?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes Symbl.ai automation cost-effective as your support volume scales.

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