To use TextCortex integration in Ayudo, add the TextCortex node to your workflow and authenticate using API key credentials. You can then create support tickets from TextCortex events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle TextCortex data in support conversations.

You will need an API key from TextCortex, obtainable from your account settings. Ensure you have permissions to access customer data and event logs. Admin access might be required to configure these settings. Ensure your credentials have access to TextCortex's data analysis for full support automation capabilities.

Yes! TextCortex works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value TextCortex event occurs, create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance support efficiency, not just automate tasks.

Common use cases include auto-creating support tickets from TextCortex events, syncing customer data between TextCortex and support tools, triggering AI agent responses based on TextCortex activities, sending proactive support messages via voice/text agents, and updating TextCortex records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes TextCortex automation cost-effective as your support volume scales.