To use Thoughtly integration in Ayudo, add the Thoughtly node to your workflow. Authenticate via API key found in Thoughtly's settings. Configure actions like creating support tickets from Thoughtly events, syncing customer data, sending automated responses, and triggering AI agent conversations. Once connected, your AI agents can automatically handle Thoughtly data in support conversations.

You will need an API key from Thoughtly, available in the account settings. Ensure permissions include access to customer data and event notifications. Admin access may be required to enable full integration features. Ensure your credentials have access to customer data for full support automation capabilities.

Yes! Thoughtly works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Thoughtly event occurs → create Zendesk ticket → notify team via Slack → have AI agent reach out proactively. These workflows are designed to enhance your support operations.

Common use cases include auto-creating support tickets from Thoughtly events, syncing customer data between Thoughtly and support tools, triggering AI agent responses based on Thoughtly activities, sending proactive support messages via voice/text agents, and updating Thoughtly records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes Thoughtly automation cost-effective as your support volume scales.