Freshdesk and Whatsapp Business Integration

Seamlessly connect Freshdesk with WhatsApp Business to enhance your customer support experience and streamline communication.

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Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Send Voice Message

Sends a voice message

Send Text Using Template

Send a text message using a pre-defined template

Send Text Message

Sends a text message

List Message Templates

Lists message templates

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshdesk and Whatsapp Business?

The Freshdesk and WhatsApp Business integration empowers your support team to manage all WhatsApp customer conversations directly within Freshdesk. This unified platform allows you to respond faster, track interactions, and provide personalized support at scale. Automate workflows, assign tickets, and leverage AI-powered tools to boost efficiency and customer satisfaction.

Frequently asked questions

How do I connect WhatsApp Business with Freshdesk?

You can integrate WhatsApp Business with Freshdesk by navigating to the Freshdesk admin panel, selecting the WhatsApp channel under integrations, and following the setup wizard to link your WhatsApp Business account securely.

Can I manage multiple WhatsApp Business numbers in Freshdesk?

Yes, Freshdesk supports multiple WhatsApp Business numbers, allowing your team to handle conversations from different business lines or regions within a single dashboard.

Are WhatsApp messages stored in Freshdesk tickets?

Absolutely. All WhatsApp conversations are automatically converted into Freshdesk tickets, ensuring your team has full context and history for every customer interaction.

Does the integration support automated responses on WhatsApp?

Yes, you can set up automated replies, chatbots, and canned responses within Freshdesk to provide instant answers and streamline support on WhatsApp Business.

Is the WhatsApp Business integration compliant with data privacy regulations?

Freshdesk ensures that all WhatsApp Business interactions comply with relevant data privacy laws, including GDPR, by providing secure data handling and consent management features.

Freshdesk and Whatsapp Business Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshdesk and Whatsapp Business?

Frequently asked questions

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