Intercom and Gmail Integration

Explore Triggers and Actions

Tag Added To User

New event each time a new tag is added to a user.

Tag Added To Lead

New event each time a new tag is added to a lead.

Tag Added To Conversation

New event each time a new tag is added to a conversation.

New Topic (Instant)

New event for each new topic that you subscribed in your webhook. See more here.

New Tickets

New event when a new ticket is created in Intercom.

New Leads

New event each time a new lead is added.

New Event

New event for each new Intercom event for a user.

Lead Added Email

New event each time a lead adds their email address.

New Conversation Rating Added

New event each time a new rating is added to a conversation.

Create Draft

Create a draft from your Google Workspace email account

Approve Workflow

Suspend the workflow until approved by email

Add Label to Email

Add label(s) to an email message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Gmail?

Our Intercom and Gmail integration allows you to manage all your customer conversations in one place. Automatically sync emails from Gmail into Intercom, reply directly from your inbox, and keep your team aligned with real-time updates. This integration helps you deliver faster, more personalized support without switching between platforms.

Frequently asked questions

How does the Intercom and Gmail integration work?

The integration syncs your Gmail emails with Intercom conversations, enabling you to view and respond to customer emails directly within Intercom or from your Gmail inbox, ensuring all communications stay connected and organized.

Can I reply to Intercom messages from Gmail?

Yes, you can reply to Intercom conversations directly from your Gmail inbox. Replies will be logged in Intercom, keeping your customer communication centralized and up-to-date.

Is my email data secure with this integration?

Absolutely. The integration uses secure authentication protocols and adheres to strict data privacy standards to ensure your email data and customer information remain safe and confidential.

Do I need technical skills to set up the integration?

No technical expertise is required. The integration setup is straightforward with step-by-step instructions, allowing you to connect Intercom and Gmail quickly and easily.

Will this integration help improve my team's response time?

Yes, by consolidating email and chat conversations into one platform and enabling quick replies from Gmail, your team can respond faster and provide more efficient customer support.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Gmail?

Frequently asked questions

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