Connecting Twilio with Freshdesk helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Twilio and Freshdesk, enabling faster workflows, better collaboration, and improved customer experiences.
With Ayudo, Twilio and Freshdesk collaborate natively so your team can act on sms right where they manage tickets. Configure only the events and fields you care about so the sync is fast, relevant, and easy to audit. This gives your team better visibility, faster follow ups, and cleaner reporting across both systems. For example, Send verification messages to support contacts Create support contacts from SMS
A straightforward win is Create support tickets from phone calls. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.
Yes, you can set up a workflow so that when trigger new event when a new call recording is created, Ayudo carries out Set Ticket Status in Freshdesk. You control filters and field mappings so only the right events trigger the action.
Absolutely. When trigger new event when a contact is created in Freshdesk, Ayudo can run Send SMS Verification in Twilio so both systems stay aligned and the next step happens without waiting on someone to copy updates over.
Yes, you can pick the exact fields to move, set conditions, and choose one way or two way sync. You can also add filters by status or tags and decide who gets notified when changes happen.
It creates one connected workflow instead of separate silos which means fewer delays and cleaner reporting. Ayudo keeps information consistent across tools so decisions are made with confidence.
