Twilio
Freshdesk
Twilio and Freshdesk Integration
Seamlessly connect Twilio’s powerful communication tools with Freshdesk’s customer support platform to deliver exceptional, real-time customer experiences.
Seamlessly connect Twilio’s powerful communication tools with Freshdesk’s customer support platform to deliver exceptional, real-time customer experiences.
The Twilio and Freshdesk integration empowers your support team to manage all customer interactions from a single interface. Leverage Twilio’s programmable voice, SMS, and chat capabilities directly within Freshdesk to streamline communication, automate workflows, and enhance customer engagement. This integration ensures faster response times, improved ticket management, and a unified view of every customer conversation across channels.
This integration enables voice calls, SMS messaging, and chat support within Freshdesk, allowing agents to handle all communications without switching platforms. It also supports automated ticket creation from Twilio interactions and provides detailed call and message logs for better tracking.
To set up, navigate to the Freshdesk Admin panel, select 'Apps,' search for the Twilio integration, and follow the step-by-step configuration guide. You’ll need your Twilio account credentials and API keys to connect the two platforms securely.
Yes, the integration automatically creates support tickets in Freshdesk for incoming calls and SMS, ensuring no customer query goes unnoticed and enabling timely follow-up by your support team.
Absolutely. All call recordings, transcripts, and message histories from Twilio are accessible within the corresponding Freshdesk tickets, providing complete context for your support agents.
Yes, it supports multiple communication channels including voice calls, SMS, and chat, allowing your team to engage customers through their preferred method seamlessly within Freshdesk.
