Zendesk & Freshdesk Integration | Unified Customer Support Platform

Explore Triggers and Actions

New Ticket (Instant)

New event when a ticket is created.

Ticket Pending (Instant)

New event when a ticket has changed to pending status.

Ticket Updated (Instant)

New event when a ticket has been updated.

Ticket Solved (Instant)

New event when a ticket has changed to solved status.

Ticket Closed (Instant)

New event when a ticket has changed to closed status.

New Ticket Added to View (Instant)

New event when a ticket is added to the specified view.

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk and Freshdesk?

Our Zendesk and Freshdesk integration bridges two of the most popular customer support platforms, enabling your team to synchronize tickets, share customer data, and collaborate effortlessly across systems. Eliminate data silos and ensure every support interaction is tracked and managed in real-time, no matter which platform your agents prefer.

Frequently asked questions

What are the key benefits of integrating Zendesk with Freshdesk?

The integration allows for real-time ticket synchronization, centralized customer data management, improved team collaboration, and reduced manual data entry, leading to faster resolution times and enhanced customer satisfaction.

How does ticket synchronization work between Zendesk and Freshdesk?

When a ticket is created or updated in one platform, the integration automatically replicates those changes in the other system, ensuring both Zendesk and Freshdesk always have the latest ticket information.

Is the integration secure and compliant with data privacy standards?

Yes, the integration uses encrypted data transfer protocols and adheres to industry-standard security practices to protect your customer information and comply with data privacy regulations.

Can I customize which ticket fields and data sync between Zendesk and Freshdesk?

Absolutely. The integration offers flexible configuration options allowing you to select specific ticket fields, tags, and customer details to sync based on your business needs.

How do I set up the Zendesk and Freshdesk integration?

Setup is straightforward via our integration dashboard. Simply connect your Zendesk and Freshdesk accounts, configure your synchronization preferences, and start syncing tickets instantly without any coding required.

Zendesk and Freshdesk Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zendesk and Freshdesk?

Frequently asked questions

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