Zendesk
Freshdesk

Ticket Resolution Sync

Seamlessly update Zendesk tickets in Freshdesk once they're resolved, ensuring your support teams are always in sync. This integration streamlines communication and enhances customer satisfaction by providing real-time updates, allowing you to focus on delivering exceptional service without the hassle of manual data entry.

When this happens...

Ticket Solved (Instant)
New event when a ticket has changed to solved status.

-

automatically do this!

Update Ticket
Update an existing ticket with new information
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Explore Triggers and Actions

Triggers
(
0
)
Actions
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0
)
New Ticket (Instant)
New event when a ticket is created.
Ticket Pending (Instant)
New event when a ticket has changed to pending status.
Ticket Updated (Instant)
New event when a ticket has been updated.
Ticket Solved (Instant)
New event when a ticket has changed to solved status.
Ticket Closed (Instant)
New event when a ticket has changed to closed status.
New Ticket Added to View (Instant)
New event when a ticket is added to the specified view.
Create Note
Create a note for a specific ticket in Freshdesk
Set Ticket Status
Set a Freshdesk ticket's status to a specific value
Update Ticket
Update an existing ticket with new information
Create Contact
Create a new contact in Freshdesk
List All Tickets
Retrieve a list of all tickets from Freshdesk
Get Ticket Details
Retrieve details of a specific ticket
Create Ticket
Create a new ticket in Freshdesk
Assign Ticket to Group
Assign a Freshdesk ticket to a specific group
Assign Ticket to Agent
Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Zendesk

and

Freshdesk

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Why

Zendesk

+

Freshdesk

= Perfect Match

When a ticket is resolved in Zendesk, the corresponding ticket is automatically updated in Freshdesk, ensuring both platforms reflect the latest status. This seamless integration eliminates discrepancies between support systems, enables real-time visibility for your teams, and maintains consistent communication with customers across channels. The result is faster resolution times, improved team collaboration, and a more streamlined customer support experience.

Popular App Usecases

Ticket Slack Notifications
Send Slack alerts for new support tickets
Resolved Ticket Confirmations
Email confirmations for ticket resolutions
Resolved Ticket Celebrations
Celebrate ticket resolutions in Slack
Ticket to CRM Cases
Convert help desk tickets into CRM cases
Ticket HubSpot Contact Sync
Sync tickets with HubSpot contacts
Resolved Ticket WhatsApp Updates
WhatsApp updates for ticket resolutions
Closed Ticket Alerts
Notify team when tickets are closed
Ticket to HubSpot Bridge
Create HubSpot tickets from help desk tickets
Ticket Email Notifications
Send email alerts for new tickets

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