Zendesk
Freshdesk

Help Desk Ticket Sync

Streamline your support process by automatically syncing new tickets from Zendesk to Freshdesk. This integration ensures your team stays on top of every inquiry, enhancing response times and improving customer satisfaction-all while eliminating the hassle of manual updates.

When this happens...

New Ticket (Instant)
Emit new event when a ticket is created

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk

Explore Triggers and Actions

New Ticket (Instant)
Emit new event when a ticket is created
Ticket Pending (Instant)
Emit new event when a ticket has changed to pending status
Ticket Updated (Instant)
Emit new event when a ticket has been updated
Ticket Solved (Instant)
Emit new event when a ticket has changed to solved status
Ticket Closed (Instant)
Emit new event when a ticket has changed to closed status
New Ticket Added to View (Instant)
Emit new event when a ticket is added to the specified view
Update Ticket
Updates a ticket. See the documentation
Search Tickets
Searches for tickets using Zendesk's search API. See the documentation
Get Ticket Info
Retrieves information about a specific ticket. See the documentation
List Tickets
Retrieves a list of tickets. See the documentation
Delete Ticket
Deletes a ticket. See the documentation
Create Ticket
Creates a ticket. See the documentation

About the apps

Learn more about

Zendesk

and

Freshdesk

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

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About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Why

Zendesk

+

Freshdesk

= Perfect Match

When a new ticket is created in Zendesk, it is automatically synchronized to Freshdesk, allowing your support team to manage customer inquiries seamlessly across both platforms. This integration eliminates the risk of missed tickets, ensures consistent communication, and provides your team with a unified view of customer issues. The result is enhanced response efficiency, improved ticket resolution times, and a more cohesive customer support experience.

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