Zendesk
Freshdesk

Help Desk Ticket Sync

Streamline your support process by automatically syncing new tickets from Zendesk to Freshdesk. This integration ensures your team stays on top of every inquiry, enhancing response times and improving customer satisfaction-all while eliminating the hassle of manual updates.

When this happens...

New Ticket (Instant)
New event when a ticket is created.

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk

Explore Triggers and Actions

New Ticket (Instant)
New event when a ticket is created.
Ticket Pending (Instant)
New event when a ticket has changed to pending status.
Ticket Updated (Instant)
New event when a ticket has been updated.
Ticket Solved (Instant)
New event when a ticket has changed to solved status.
Ticket Closed (Instant)
New event when a ticket has changed to closed status.
New Ticket Added to View (Instant)
New event when a ticket is added to the specified view.
Create Note
Create a note for a specific ticket in Freshdesk
Set Ticket Status
Set a Freshdesk ticket's status to a specific value
Update Ticket
Update an existing ticket with new information
Create Contact
Create a new contact in Freshdesk
List All Tickets
Retrieve a list of all tickets from Freshdesk
Get Ticket Details
Retrieve details of a specific ticket
Create Ticket
Create a new ticket in Freshdesk
Assign Ticket to Group
Assign a Freshdesk ticket to a specific group
Assign Ticket to Agent
Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Zendesk

and

Freshdesk

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Why

Zendesk

+

Freshdesk

= Perfect Match

When a new ticket is created in Zendesk, it is automatically synchronized to Freshdesk, allowing your support team to manage customer inquiries seamlessly across both platforms. This integration eliminates the risk of missed tickets, ensures consistent communication, and provides your team with a unified view of customer issues. The result is enhanced response efficiency, improved ticket resolution times, and a more cohesive customer support experience.

Built by folks who built