Zendesk
Intercom

Ticket Intercom Contact Sync

Streamline your support process by automatically syncing new Zendesk tickets with Intercom contacts. This integration ensures your team has the most up-to-date customer information at their fingertips, enabling faster responses and more personalized interactions that enhance customer satisfaction.

When this happens...

New Ticket (Instant)
Emit new event when a ticket is created

-

automatically do this!

Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

Explore Triggers and Actions

New Ticket (Instant)
Emit new event when a ticket is created
Ticket Pending (Instant)
Emit new event when a ticket has changed to pending status
Ticket Updated (Instant)
Emit new event when a ticket has been updated
Ticket Solved (Instant)
Emit new event when a ticket has changed to solved status
Ticket Closed (Instant)
Emit new event when a ticket has changed to closed status
New Ticket Added to View (Instant)
Emit new event when a ticket is added to the specified view
Update Ticket
Updates a ticket. See the documentation
Search Tickets
Searches for tickets using Zendesk's search API. See the documentation
Get Ticket Info
Retrieves information about a specific ticket. See the documentation
List Tickets
Retrieves a list of tickets. See the documentation
Delete Ticket
Deletes a ticket. See the documentation
Create Ticket
Creates a ticket. See the documentation

About the apps

Learn more about

Zendesk

and

Intercom

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

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About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

Why

Zendesk

+

Intercom

= Perfect Match

When a new ticket is created in Zendesk, the corresponding contact is automatically updated or created in Intercom, ensuring that your support and customer communication channels are always in sync. This seamless integration eliminates manual data entry, keeps your customer interactions coherent, and allows your team to respond swiftly to inquiries. The result is enhanced customer experience, improved response times, and a more efficient workflow for your support team.

Built by folks who built