Zendesk
Salesforce

Resolved Ticket Updates

Stay connected with your customers by automatically updating Salesforce contacts when Zendesk tickets are resolved. This integration ensures your team has the latest information at their fingertips, enhancing follow-up efforts and improving customer satisfaction without the hassle of manual updates.

When this happens...

Ticket Solved (Instant)
Emit new event when a ticket has changed to solved status

-

automatically do this!

Update Contact
Update a contact in Hubspot. See the documentation
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Explore Triggers and Actions

Triggers
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0
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Actions
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New Ticket (Instant)
Emit new event when a ticket is created
Ticket Pending (Instant)
Emit new event when a ticket has changed to pending status
Ticket Updated (Instant)
Emit new event when a ticket has been updated
Ticket Solved (Instant)
Emit new event when a ticket has changed to solved status
Ticket Closed (Instant)
Emit new event when a ticket has changed to closed status
New Ticket Added to View (Instant)
Emit new event when a ticket is added to the specified view
Upsert Record
Create or update a record of a given object. See the documentation
Update Opportunity
Updates an opportunity. See the documentation
Update Record
Update fields of a record. See the documentation
Search Object Records
Searches for records in an object using a parameterized search. See the documentation
Update Account
Updates a Salesforce account. See the documentation
Update Contact
Updates a contact. See the documentation
Insert Blob Data
Inserts blob data in Salesforce standard objects. See the documentation
SOSL Search
Executes a Salesforce Object Search Language (SOSL) text-based search query.
SOQL Query
Executes a Salesforce Object Query Language (SOQL) query-based, SQL-like search.

About the apps

Learn more about

Zendesk

and

Salesforce

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

Similar integrations

Why

Zendesk

+

Salesforce

= Perfect Match

When a ticket is resolved in Zendesk, the contact details are automatically updated in Salesforce, ensuring your sales team has the latest information at their fingertips. This seamless integration bridges customer support and sales, eliminates data discrepancies, and enhances communication across teams. The result is improved customer relationships, more accurate sales forecasts, and streamlined workflows that empower your team to act swiftly and effectively.

Popular App Usecases

Ticket Slack Notifications
Send Slack alerts for new support tickets
Resolved Ticket Confirmations
Email confirmations for ticket resolutions
Resolved Ticket Celebrations
Celebrate ticket resolutions in Slack
Ticket to CRM Cases
Convert help desk tickets into CRM cases
Ticket HubSpot Contact Sync
Sync tickets with HubSpot contacts
Resolved Ticket WhatsApp Updates
WhatsApp updates for ticket resolutions
Closed Ticket Alerts
Notify team when tickets are closed
Ticket to HubSpot Bridge
Create HubSpot tickets from help desk tickets
Ticket Email Notifications
Send email alerts for new tickets

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