Zendesk and Intercom Integration

Explore Triggers and Actions

New Ticket (Instant)

New event when a ticket is created.

Ticket Pending (Instant)

New event when a ticket has changed to pending status.

Ticket Updated (Instant)

New event when a ticket has been updated.

Ticket Solved (Instant)

New event when a ticket has changed to solved status.

Ticket Closed (Instant)

New event when a ticket has changed to closed status.

New Ticket Added to View (Instant)

New event when a ticket is added to the specified view.

Send Incoming Message

Send a message from a user into your Intercom app. here.

Send Message To Contact

Send a message to a contact in Intercom.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.

Reply To Conversation

Add a reply or a note to an existing conversation thread.

Create Note

Creates a note for a specific user.

Add Tag To Contact

Adds a specific tag to a contact in Intercom.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk and Intercom?

Our Zendesk and Intercom integration empowers your support team by synchronizing conversations, tickets, and customer data across both platforms. Streamline workflows, improve response times, and deliver a consistent, personalized experience to your customers without toggling between tools.

Frequently asked questions

What benefits does the Zendesk and Intercom integration provide?

The integration centralizes customer interactions by syncing tickets and messages between Zendesk and Intercom, enabling faster resolutions, better context for agents, and a unified support experience.

How does the integration handle customer data synchronization?

Customer profiles and conversation histories are automatically synced between Zendesk and Intercom, ensuring agents have access to up-to-date information regardless of the platform they use.

Is the integration easy to set up without technical expertise?

Yes, our integration offers a straightforward setup process with guided steps and no coding required, allowing your team to connect Zendesk and Intercom quickly and efficiently.

Can I customize which data syncs between Zendesk and Intercom?

Absolutely. You can configure synchronization settings to control which tickets, messages, and customer details are shared between the platforms to fit your specific workflow needs.

Does the integration support real-time updates?

Yes, the integration supports real-time syncing, ensuring that any updates in Zendesk or Intercom are immediately reflected across both systems for seamless communication.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zendesk and Intercom?

Frequently asked questions

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