Stripe
Zendesk

Failed Payment Support Tickets

Streamline your customer support by automatically creating Zendesk tickets for every failed payment recorded in Stripe. This integration ensures timely resolution of payment issues, enhancing customer satisfaction and reducing churn, all without the hassle of manual tracking.

When this happens...

New Failed Payment
New event for each new failed payment.

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk

Explore Triggers and Actions

Subscription Updated
New event on a new subscription is updated.
New Subscription
New event for each new subscription.
New Invoice
New event for each new invoice.
New Payment
New event for each new payment.
New Failed Payment
New event for each new failed payment.
New Abandoned Cart
New event when a customer abandons their cart.
New Dispute
New event for each new dispute.
New Customer
New event for each new customer.
New Failed Invoice Payment
New event for each new failed invoice payment.
Update Ticket
Updates a ticket.
Search Tickets
Searches for tickets using Zendesk's search API.
Get Ticket Info
Retrieves information about a specific ticket.
List Tickets
Retrieves a list of tickets.
Delete Ticket
Deletes a ticket.
Create Ticket
Creates a ticket.

About the apps

Learn more about

Stripe

and

Zendesk

, and how they work together to automate your workflows.

About

Stripe

Stripe is a financial infrastructure platform powering online and in-person payments with robust APIs and global processing capabilities.

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About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

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Why

Stripe

+

Zendesk

= Perfect Match

When a failed payment occurs in Stripe, a support ticket is automatically created in Zendesk, ensuring your support team is alerted instantly. This seamless integration bridges the gap between payment processing and customer support, allowing for immediate attention to payment issues. It reduces customer frustration by enabling quick resolutions and ensures no revenue loss goes unaddressed. The result is enhanced customer satisfaction, faster service response times, and improved retention rates.

Built by folks who built