Intercom
Zendesk

Lead Support Pipeline

Seamlessly create Zendesk support tickets from qualified leads captured in Intercom. This integration ensures your team can act swiftly on potential customers, enhancing response times and improving overall satisfaction-so you never miss an opportunity to provide exceptional support.

When this happens...

New Leads
Emit new event each time a new lead is added.

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk

Explore Triggers and Actions

Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
Lead Added Email
Emit new event each time a lead adds their email address.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
Send Incoming Message
Send a message from a user into your Intercom app. See the docs here
Send Message To Contact
Send a message to a contact in Intercom. See the documentation
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Reply To Conversation
Add a reply or a note to an existing conversation thread. See the documentation
Create Note
Creates a note for a specific user. See the docs here
Add Tag To Contact
Adds a specific tag to a contact in Intercom. See the documentation

About the apps

Learn more about

Intercom

and

Zendesk

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

Why

Intercom

+

Zendesk

= Perfect Match

When new leads are captured in Intercom, support tickets are automatically created in Zendesk, allowing your support team to address inquiries promptly. This seamless integration bridges the gap between lead generation and customer support, ensuring that no qualified lead slips through the cracks. By streamlining communication and prioritizing lead follow-up, your team can focus on converting prospects into satisfied customers. The result is enhanced lead management, faster response times, and improved conversion rates.

Built by folks who built