Gmail
Freshservice

Automate Ticket Creation Instantly

Streamline your customer support process. Automatically create tickets for attachments. Enhance response efficiency effortlessly.

When this happens...

New Attachment Received
Emit new event for each attachment in a message received

-

automatically do this!

Create Ticket
Create a new ticket.

Explore Triggers and Actions

New Sent Email
Emit new event for each new email sent
New Labeled Email
Emit new event when a new email is labeled
New Email Received
Emit new event when a new email is received
New Attachment Received
Emit new event for each attachment in a message received
New Email Matching Search
Emit new event when an email matching the search criteria is received
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

About the apps

Learn more about

Gmail

and

Freshservice

, and how they work together to automate your workflows.

About

Gmail

Gmail is Google's email service providing secure, intelligent email with powerful search, organization features, and Google Workspace integration.

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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

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Why

Gmail

+

Freshservice

= Perfect Match

In today's fast-paced business environment, timely responses to customer inquiries are crucial. By automating the creation of support tickets from email attachments, you eliminate manual data entry and reduce response times significantly. This integration ensures that your team can quickly address customer needs, enhancing overall satisfaction and productivity.

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