Gmail
Freshdesk

Smart Email Support Tickets

Streamline your support workflow by automatically creating Freshdesk tickets from specific Gmail searches. This integration ensures you never miss important customer inquiries, allowing your team to respond faster and enhance customer satisfaction-all without the hassle of manual ticket creation.

When this happens...

New Email Matching Search
Emit new event when an email matching the search criteria is received

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk

Explore Triggers and Actions

New Sent Email
Emit new event for each new email sent
New Labeled Email
Emit new event when a new email is labeled
New Email Received
Emit new event when a new email is received
New Attachment Received
Emit new event for each attachment in a message received
New Email Matching Search
Emit new event when an email matching the search criteria is received
Update Signature for Primary Email Address
Update the signature for the primary email address
Update Signature for Email in Organization
Update the signature for a specific email address in an organization
Send Email
Send an email from your Google Workspace email account
Remove Label from Email
Remove label(s) from an email message
List Labels
List all the existing labels in the connected account
Download Attachment
Download an attachment by attachmentId to the /tmp directory
Find Email
Find an email using Google's Search Engine
Archive Email
Archive an email message
Create Label
Create a new label in the connected account

About the apps

Learn more about

Gmail

and

Freshdesk

, and how they work together to automate your workflows.

About

Gmail

Gmail is Google's email service providing secure, intelligent email with powerful search, organization features, and Google Workspace integration.

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About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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Why

Gmail

+

Freshdesk

= Perfect Match

When a new email matching your search criteria arrives in Gmail, a ticket is automatically created in Freshdesk, streamlining your support process. This seamless integration eliminates the manual task of ticket creation, ensuring that no customer inquiry slips through the cracks. It allows your support team to respond faster and focus on resolving issues rather than sorting through emails. The result is enhanced customer satisfaction, quicker response times, and a more efficient workflow for your support operations.

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