Smart Email Support Tickets

Streamline your support workflow by automatically creating Freshdesk tickets from specific Gmail searches. This integration ensures you never miss important customer inquiries, allowing your team to respond faster and enhance customer satisfaction-all without the hassle of manual ticket creation.

When this happens...

New Email Matching Search

Emit new event when an email matching the search criteria is received

automatically do this!

Create Ticket

Create a new ticket in Freshdesk

Get Started See Ayudo in action

Explore Triggers and Actions

New Sent Email

Emit new event for each new email sent

New Labeled Email

Emit new event when a new email is labeled

New Email Received

Emit new event when a new email is received

New Attachment Received

Emit new event for each attachment in a message received

New Email Matching Search

Emit new event when an email matching the search criteria is received

Create Draft

Create a draft from your Google Workspace email account

Approve Workflow

Suspend the workflow until approved by email

Add Label to Email

Add label(s) to an email message

About the apps

Learn more about

Gmail

and

Freshdesk

, and how they work together to automate your workflows.

About

Gmail

Gmail is Google's email service providing secure, intelligent email with powerful search, organization features, and Google Workspace integration.

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About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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Why

Gmail

+

Freshdesk

= Perfect Match

When a new email matching your search criteria arrives in Gmail, a ticket is automatically created in Freshdesk, streamlining your support process. This seamless integration eliminates the manual task of ticket creation, ensuring that no customer inquiry slips through the cracks. It allows your support team to respond faster and focus on resolving issues rather than sorting through emails. The result is enhanced customer satisfaction, quicker response times, and a more efficient workflow for your support operations.