Intercom
Slack

User Reply Alerts

Stay on top of user conversations by instantly alerting your team in Slack whenever a customer replies in Intercom. This seamless integration ensures timely responses, enhances customer engagement, and fosters a proactive support environment, allowing you to build stronger relationships without missing a beat.

When this happens...

New Reply From User
Emit new event each time a user replies to a conversation.

-

automatically do this!

Send Message to Channel
Send a message to a public or private channel
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Explore Triggers and Actions

Triggers
(
0
)
Actions
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0
)
New Users
Emit new event each time a new user is added.
New Closed Conversation
Emit new event each time a conversation is closed.
New Unsubscriptions
Emit new event each time a user unsubscribes from receiving emails.
New Reply From User
Emit new event each time a user replies to a conversation.
New Reply From Admin
Emit new event each time an admin replies to a conversation.
New Companies
Emit new event each time a new company is added.
New Conversations
Emit new event each time a new conversation is added.
Send Incoming Message
Send a message from a user into your Intercom app. See the docs here
Send Message To Contact
Send a message to a contact in Intercom. See the documentation
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Reply To Conversation
Add a reply or a note to an existing conversation thread. See the documentation
Create Note
Creates a note for a specific user. See the docs here
Add Tag To Contact
Adds a specific tag to a contact in Intercom. See the documentation

About the apps

Learn more about

Intercom

and

Slack

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

About

Slack

Slack is a business communication platform bringing teams together through organized conversations, file sharing, and workflow automation.

Similar integrations

Why

Intercom

+

Slack

= Perfect Match

When users reply in conversations on Intercom, instant notifications are sent to your designated Slack channel. This seamless integration keeps your team in the loop without needing to switch between apps, ensuring that no customer interaction goes unnoticed. With real-time alerts, your team can respond promptly, enhancing customer engagement and satisfaction. The result is improved response times, increased team collaboration, and a more responsive customer service experience.

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