Supercharge your Mastodon support workflows with Ayudo's AI-powered agents. Connect seamlessly to Zendesk, Slack, and Intercom to resolve tickets faster and automate customer conversations, delivering instant responses and elevating your support operations.
Mastodon is a decentralized social network key for customer support, enabling teams to engage with customers on niche topics and deliver personalized service.
To use Mastodon integration in Ayudo, add the Mastodon node to your workflow. Authenticate using an API key obtained from Mastodon's settings. You can create support tickets from Mastodon events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Mastodon data in support conversations.
You'll need an API key from Mastodon's settings. This key ensures secure access to your Mastodon data. Permissions for reading events, posting messages, and accessing user profiles are required. Admin access is necessary to set these permissions. Ensure your credentials have access to support-related resources for full automation capabilities.
Yes! Mastodon works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Mastodon event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows enhance support efficiency and responsiveness.
Common use cases include auto-creating support tickets from Mastodon events, syncing customer data between Mastodon and support tools, triggering AI agent responses based on Mastodon activities, sending proactive support messages via voice/text agents, and updating Mastodon records after support conversations.
Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions, allowing your team to handle more conversations without additional costs. This makes Mastodon automation cost-effective as your support volume scales.
