To use SmartEngage integration in Ayudo, add the SmartEngage node to your workflow. Authenticate using your API key from SmartEngage. You can create support tickets from SmartEngage events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle SmartEngage data in support conversations.

You'll need an API key from SmartEngage, which you can find in your account settings under 'API Access'. Ensure your API key has permissions to access customer data, event tracking, and message sending. Admin access is required to configure these settings. Ensure your credentials have access to customer data and messaging for full support automation capabilities.

Yes! SmartEngage works seamlessly with Zendesk, Intercom, Slack, and Gmail. For example, when a high-value SmartEngage event occurs, create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance support efficiency.

Common use cases include auto-creating support tickets from SmartEngage events, syncing customer data between SmartEngage and support tools, triggering AI agent responses based on SmartEngage activities, sending proactive support messages via voice/text agents, and updating SmartEngage records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions, allowing your support team to handle more conversations without additional costs. This makes SmartEngage automation cost-effective as your support volume scales.