Mews

Integrate Mews with 2800+ apps and services

Supercharge your Mews support workflows with Ayudo's AI-powered agents. Connect seamlessly with Zendesk, Salesforce, and Slack to resolve tickets faster, automate customer conversations, and deliver instant responses tailored to hospitality needs.

Explore Triggers and Actions

Order Item Created
Trigger new order items as they are created (polling)
Order Item Updated
Trigger new order items as they are updated (polling)
Product Service Order Created
Trigger new product service orders as they are created (polling)
Reservation Cancelled
Trigger new reservations as they are cancelled (polling)
New Reservation Created
Trigger new reservations as they are created (polling)
Reservation Updated
Trigger new reservations as they are updated (polling)
Cancel Reservation
Cancel a reservation in Mews.
Create Reservation
Create a reservation in Mews. See reservation parameters in the docs. [See the documentation](https://mews-systems.gitbook.io/connector-api/operations/reservations#add-reservations)
Fetch Customers
Retrieve customers using Mews Connector API. [See the documentation](https://mews-systems.gitbook.io/connector-api/operations/customers#get-all-customers)
Fetch Order Items
Retrieve order items using Mews Connector API. [See the documentation](https://mews-systems.gitbook.io/connector-api/operations/orderitems#get-all-order-items)
Fetch Products
Retrieve products using Mews Connector API. [See the documentation](https://mews-systems.gitbook.io/connector-api/operations/products#get-all-products)
Fetch Reservations
Retrieve reservations using Mews Connector API. [See the documentation](https://mews-systems.gitbook.io/connector-api/operations/reservations#get-all-reservations-ver-2023-06-06)
Update Reservation
Update an existing reservation in Mews.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

We’re adding more usecases, triggers and actions - check back soon!

About Mews

Mews optimizes hospitality management, elevating support operations and enhancing guest communication through streamlined service delivery.

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Mews

Integrates With

We’re adding more usecases, triggers and actions - check back soon!

Frequently asked questions

How can I set up Mews integration in Ayudo?

To use Mews integration in Ayudo, add the Mews node to your workflow. Authenticate using an API key from Mews. You can create support tickets from Mews events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Mews data in support conversations.

Do I need any special permissions or API keys to integrate Mews with Ayudo?

You will need an API key from Mews, available in your Mews account settings. Ensure you have permissions to access customer data and events. Admin access may be required to manage these settings. Ensure your credentials have access to guest and booking data for full support automation capabilities.

Can I combine Mews with other apps in Ayudo workflows?

Yes! Mews works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Mews event occurs → create a Zendesk ticket → notify the team via Slack → have an AI agent reach out proactively. This workflow ensures efficient support operations and timely customer service.

What are some common use cases for Mews integrations with Ayudo?

Common use cases include auto-creating support tickets from Mews events, syncing customer data between Mews and support tools, triggering AI agent responses based on Mews activities, sending proactive support messages via voice/text agents, and updating Mews records after support conversations.

How does Ayudo's pricing model benefit me when integrating Mews?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Mews automation cost-effective as your support volume scales.

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