Supercharge your Ortto support workflows with Ayudo's AI-powered agents. Connect seamlessly with Zendesk, Salesforce, and Slack to resolve tickets faster, automate customer conversations, and deliver instant responses, enhancing your support operations.
Ortto is the unified customer journey platform that enhances support operations by streamlining customer communication and service delivery.
To use Ortto integration in Ayudo, add the Ortto node to your workflow. Authenticate using your Ortto API key, found in Ortto's settings. You can then create support tickets from Ortto events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Ortto data in support conversations.
You need an API key from Ortto, accessible in your Ortto account settings. Ensure permissions for data access, event management, and ticket creation are granted. Admin access may be required. Ensure your credentials have access to customer data and event resources for full support automation capabilities.
Yes! Ortto works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For instance, when a high-value Ortto event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows enhance support efficiency and responsiveness.
Common use cases include auto-creating support tickets from Ortto events, syncing customer data between Ortto and support tools, triggering AI agent responses based on Ortto activities, sending proactive support messages via voice/text agents, and updating Ortto records after support conversations.
Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions, allowing your support team to handle more conversations without additional costs, making Ortto automation cost-effective as your support volume scales.
