To use OtterText integration in Ayudo, add the OtterText node to your workflow. Authenticate using OAuth to enable actions like creating support tickets from OtterText events, syncing customer data, sending automated responses, and triggering AI agent conversations. Once connected, your AI agents can automatically handle OtterText data in support conversations.

You'll need an API key from OtterText, which can be found in the settings under API credentials. Ensure you have permissions for reading and writing messages, accessing customer data, and sending SMS. Admin access may be required to set up these permissions. Ensure your credentials have access to customer and message resources for full support automation capabilities.

Yes! OtterText works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value OtterText event occurs, you can create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance support efficiency and responsiveness.

Common support workflows include auto-creating support tickets from OtterText events, syncing customer data between OtterText and support tools, triggering AI agent responses based on OtterText activities, sending proactive support messages via voice/text agents, and updating OtterText records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes OtterText automation cost-effective as your support volume scales.