To use Platform.ly integration in Ayudo, add the Platform.ly node to your workflow. Authenticate using your API key found in Platform.ly's settings. Create support tickets from Platform.ly events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Platform.ly data in support conversations.

You will need an API key, available in Platform.ly's settings. Ensure permissions for reading customer data, managing events, and sending notifications. Admin access may be required to configure these settings. Ensure your credentials have access to customer data and event triggers for full support automation capabilities.

Yes! Platform.ly works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. Example: When a high-value Platform.ly event occurs, create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. These workflows streamline support processes, enhancing customer service through integrated tools.

Common use cases include auto-creating support tickets from Platform.ly events, syncing customer data between Platform.ly and support tools, triggering AI agent responses based on Platform.ly activities, sending proactive support messages via voice/text agents, and updating Platform.ly records after support conversations. These actions ensure efficient and responsive customer service.

Ayudo uses per-seat pricing ($119-$179/seat/month) ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Platform.ly automation cost-effective as your support volume scales.